1111de Privacy
Policy & Data Rights
At 1111de, protecting your personal data is a core responsibility — not an afterthought. This Privacy Policy explains exactly what information we collect from players in Bangladesh, how that information is used, who it may be shared with, how long we retain it, and what rights you hold over your own data. We are committed to full transparency in every aspect of our data handling practices.
Six Privacy Principles We Live By
Before diving into the detailed sections, the following cards summarise the core principles that underpin every data handling decision at 1111de. These are not marketing claims — they are operational commitments reflected in our technical and organisational controls.
Data We Collect
1111de collects personal data from players in Bangladesh through several distinct channels: directly from you during registration and account use, automatically through your interaction with the platform, and occasionally from third-party identity verification or payment service providers. The categories of data we collect are set out below.
Registration and Account Data
When you register a 1111de account, we collect the following information: your full legal name, date of birth, Bangladesh mobile phone number, email address, and your preferred mobile wallet or payment method (bKash, Nagad, Rocket, or Upay). This data is required to create and maintain your account, process financial transactions, and verify your identity in accordance with our Know Your Customer (KYC) obligations.
Identity Verification (KYC) Data
Before processing your first withdrawal or where we have reasonable grounds to verify your identity, 1111de may request copies of your Bangladesh National Identity Card (NID), passport, or birth certificate. Where a secondary verification is required, we may request a recent photograph or a document confirming your registered address such as a utility bill or bank statement. KYC documents are processed and stored in encrypted form and are accessed only by authorised 1111de compliance personnel.
Transaction and Financial Data
We record all financial transactions conducted through your 1111de account, including deposit amounts, withdrawal requests, payment method references (mobile wallet numbers or partial card numbers), transaction timestamps, and transaction status. We do not store full card numbers or full mobile banking PINs. Payment processing is handled by our payment service partners, and the data they hold is governed by their own privacy policies.
Betting and Gaming Activity Data
1111de maintains a complete log of your betting and gaming activity on the platform. This includes sports bets placed (market, odds, stake, outcome), casino and slot game sessions (game title, duration, stake, result), bonus claims and wagering progress, and any in-play or live betting interactions. This data is used for account management, dispute resolution, responsible gaming monitoring, and platform improvement purposes.
Technical and Device Data
When you access the 1111de platform from any device, we automatically collect technical data including your IP address, device type, operating system, browser type and version, screen resolution, session start and end times, pages visited, and referring URL. This data is used for security monitoring, fraud detection, and improving the platform experience for players using mobile devices common in Bangladesh such as Android smartphones.
Communications Data
If you contact 1111de support via email at [email protected], we will retain a record of that communication including your message content and our response. This record is used to track the resolution of your query, identify recurring issues, and improve our support quality. Support communications are retained for a minimum of 24 months.
- Identity data (name, DOB, NID)
- Contact data (mobile, email)
- Financial / transaction data
- KYC verification documents
- Betting and gaming history
- Technical / device data
- Support communications
- Cookie and tracking data
- Full card numbers
- Full mobile banking PINs
- Biometric data (unless required by KYC partner)
- Data from users under 18
- Sensitive health data (unless disclosed voluntarily for responsible gaming purposes)
How We Use Your Data
1111de uses personal data collected from players for a defined set of purposes, each underpinned by a lawful basis for processing. We do not use your data for any purpose that is incompatible with those stated below.
| Purpose | Data Used | Lawful Basis |
|---|---|---|
| Account creation and management | Registration data, contact data | Contractual necessity |
| Processing deposits and withdrawals | Financial data, identity data | Contractual necessity |
| Identity verification (KYC) | KYC documents, identity data | Legal obligation |
| Fraud prevention and security | Technical data, transaction data | Legitimate interest |
| Responsible gaming monitoring | Gaming activity, financial data | Legal obligation / Legitimate interest |
| Customer support | Communications data, account data | Contractual necessity |
| Promotional communications (opt-in) | Contact data | Consent |
| Platform analytics and improvement | Technical data, gaming activity | Legitimate interest |
| Dispute resolution | Transaction data, gaming history, communications | Legitimate interest / Legal obligation |
Responsible Gaming Use of Data
1111de uses your betting activity data, deposit frequency, session duration, and loss patterns as inputs into our responsible gaming monitoring system. Where these indicators suggest a player may be experiencing difficulty with gambling, our responsible gaming team may reach out proactively. This processing is conducted in your interest and forms part of our commitment to player welfare. Full details of the responsible gaming tools available to you are described on our Responsible Gaming page.
Marketing and Promotional Communications
1111de will only send promotional emails, SMS messages, or in-platform notifications to players who have explicitly opted in to receive marketing communications during registration or through their account settings. You may withdraw consent to receive marketing communications at any time by contacting [email protected]. Withdrawal of marketing consent does not affect your ability to use the platform or receive transactional communications related to your account.
- Contractual necessity: needed to fulfil the player account agreement
- Legal obligation: required by KYC, AML, or age verification rules
- Legitimate interest: fraud prevention, analytics, platform security
- Consent: marketing messages (opt-in only)
You can withdraw your marketing consent at any time by emailing [email protected] with "Unsubscribe" in the subject line. We will process your request within 5 business days. You will continue to receive essential account and transaction notifications regardless of your marketing preference.
Data Sharing & Third Parties
1111de does not sell, rent, or trade your personal data to any third party for commercial purposes. We may share your data with carefully selected third parties only where it is necessary to operate the platform, comply with legal obligations, or protect the security and integrity of the service. Every third party with whom we share data is bound by contractual data processing obligations consistent with this Privacy Policy.
Payment Service Providers
To process deposits and withdrawals, 1111de shares the minimum necessary financial data with payment service providers including bKash, Nagad, Rocket (Dutch-Bangla Bank), Upay, and card processing networks such as Visa and Mastercard. These providers receive only the transaction-specific data required to complete the payment instruction and are subject to their own regulatory data protection obligations as licensed financial service entities operating in Bangladesh.
Identity Verification Partners
Where KYC verification is conducted via an automated third-party verification service, your identity documents and biographic data may be transmitted securely to that partner for matching and verification purposes. Identity verification partners are contractually prohibited from retaining your data beyond the verification event or using it for any purpose other than the specific verification instruction issued by 1111de.
Game and Technology Providers
Casino games and slot titles available on 1111de are supplied by third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive anonymised session data (game ID, session ID, stake, outcome) required to operate the game round and verify the result. Game providers do not receive your name, contact details, or payment information.
Analytics and Security Partners
1111de uses analytics tools and fraud detection services to monitor platform usage and identify suspicious activity. These partners process technical data (IP address, device fingerprint, session data) under data processing agreements with 1111de. They are not permitted to use this data for their own commercial purposes. Where these services involve any cross-border data transfer, appropriate safeguards are in place to ensure the data receives equivalent protection to that described in this policy.
Legal and Regulatory Disclosures
1111de may disclose personal data to law enforcement, regulatory bodies, or legal authorities where required to do so by a valid legal process, court order, or where we have reasonable grounds to believe disclosure is necessary to prevent fraud, money laundering, or other serious criminal activity. We will notify the affected user of such a disclosure unless we are legally prohibited from doing so.
- bKash, Nagad, Rocket, Upay (payments)
- Visa / Mastercard (card processing)
- KYC verification partner
- Game providers (anonymised only)
- Analytics & fraud detection services
- Law enforcement (when legally required)
1111de does not sell, lease, or broker access to your personal data for advertising, data aggregation, or any other commercial purpose. Your data exists solely to operate your 1111de account and deliver the services you have requested.
Data Retention
1111de retains personal data for only as long as is necessary to fulfil the purpose for which it was collected, to comply with legal and regulatory obligations, or to defend against potential legal claims. The retention periods set out below are standard defaults; specific circumstances may justify retention beyond these periods where there is a documented legal or operational reason to do so.
| Data Category | Standard Retention Period | Basis for Retention |
|---|---|---|
| Account registration data | Duration of account + 5 years post-closure | Legal obligation / Dispute resolution |
| KYC identity documents | 5 years from date of verification | Legal obligation (AML compliance) |
| Transaction records | 7 years from transaction date | Legal obligation (financial records) |
| Betting and gaming history | 3 years from account closure | Dispute resolution / Legitimate interest |
| Support communications | 24 months from last interaction | Contractual / Legitimate interest |
| Technical / device logs | 12 months from collection | Security / Fraud prevention |
| Marketing consent records | Until consent withdrawn + 3 years | Legal obligation (consent records) |
When a retention period expires, personal data is either securely deleted or irreversibly anonymised so that it can no longer be linked to an identifiable individual. Anonymised, aggregated data (such as platform-wide betting statistics with no individual identifiers) may be retained indefinitely for analytical purposes.
If you request deletion of your personal data under your right to erasure (see Section 7), we will action that request within 30 days subject to any overriding legal obligation to retain the data. Where we are required by law to retain certain records (for example, KYC documents or transaction logs), we will inform you of the specific legal basis preventing immediate deletion and the expected retention end date.
- Transaction records: 7 years
- KYC documents: 5 years
- Account data: 5 years post-closure
- Gaming history: 3 years post-closure
- Device logs: 12 months
You may request deletion of your personal data at any time. Requests are processed within 30 days. Where a legal obligation requires us to retain certain records (e.g., transaction data for 7 years), we will notify you of the specific retention basis and confirm deletion of all other data categories.
Data Security
Protecting the personal data of 1111de players from unauthorised access, disclosure, alteration, or destruction is a fundamental operational priority. We implement a layered security architecture that addresses threats at the network, application, and data storage levels.
Technical Safeguards
All data transmitted between your device and the 1111de platform is encrypted using TLS 1.3 SSL encryption — the same standard used by major international banking institutions. Data stored in our systems is encrypted at rest using AES-256 encryption. Database access is restricted to authorised systems and personnel only, with all access events logged and reviewed. Passwords are stored as salted cryptographic hashes and are never stored or transmitted in plain text.
Access Controls
Internal access to personal data within 1111de is governed by a strict role-based access control policy. Staff members are granted access only to the specific categories of data required to perform their role. KYC documents are accessible only to the compliance team. Financial records are accessible only to the payments and fraud teams. All access events are logged, and anomalous access patterns trigger automatic alerts.
Incident Response
In the event of a data security incident — including any unauthorised access to or disclosure of personal data — 1111de has a documented incident response procedure. Affected users will be notified promptly by email to their registered address if the incident poses a material risk to their personal data or account security. The notification will describe the nature of the incident, the data categories affected, the steps 1111de has taken to contain it, and the actions you should consider taking to protect yourself.
Your Responsibility
While 1111de implements robust security measures on its systems, the security of your account also depends on the choices you make. You are responsible for keeping your 1111de password confidential, not sharing your OTP codes with any third party, logging out of your account when using shared devices, and notifying 1111de immediately if you believe your credentials have been compromised. 1111de will never contact you by phone or email requesting your full password or payment PIN.
- TLS 1.3 SSL encryption in transit
- AES-256 encryption at rest
- Salted password hashing
- Role-based access controls
- Full access audit logging
- Automated anomaly detection
- Documented incident response plan
Use a strong, unique password for your 1111de account. Never share your OTP with anyone — including people claiming to be 1111de staff. If you receive a suspicious message requesting your login credentials, report it immediately to [email protected].
Your Privacy Rights
As a 1111de player, you hold a number of rights in respect of your personal data. These rights are summarised below. To exercise any of these rights, contact us at [email protected] with "Data Rights Request" in the subject line. We will respond to all verified requests within 30 days.
Right of Access
You have the right to request a copy of all personal data that 1111de holds about you. Your data access request will be fulfilled within 30 days and will be delivered in a structured, machine-readable format (JSON or CSV) or as a clearly organised PDF summary, according to your preference.
Right to Rectification
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. Common examples include an incorrect date of birth recorded during registration, a changed mobile number, or an outdated email address. Some corrections may require re-verification of your identity before the change is applied.
Right to Erasure
You have the right to request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent, or where you believe the data has been processed unlawfully. As noted in Section 5, certain data categories must be retained to satisfy legal obligations — where this applies, we will inform you clearly and confirm the deletion of all data that is not subject to a legal retention requirement.
Right to Restrict Processing
You have the right to request that 1111de restrict processing of your personal data in circumstances where you contest the accuracy of the data, where processing is unlawful but you prefer restriction over deletion, or where you need the data preserved for a legal claim even though 1111de no longer requires it. During a restriction period, your data will be stored but not actively processed.
Right to Data Portability
Where processing is based on your consent or on a contractual basis, you have the right to receive your personal data in a portable, structured format so that it can be transferred to another service provider. This right applies primarily to registration data, transaction history, and betting records.
Right to Object
You have the right to object to the processing of your personal data where that processing is based on legitimate interest — for example, use of your betting data for platform analytics, or use of your technical data for fraud profiling. 1111de will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.
Right to Withdraw Consent
Where any data processing activity is based on your consent — for example, receiving marketing communications — you may withdraw that consent at any time with immediate effect. Withdrawal of consent does not affect the lawfulness of processing that took place before the withdrawal.
Email [email protected] with subject line "Data Rights Request". Include:
- Your registered mobile number
- The specific right you wish to exercise
- Any relevant details (e.g., data category)
When you request a copy of your personal data, you may specify your preferred format: structured JSON, CSV spreadsheet, or a PDF summary document. We will do our best to accommodate your preference. The response will include all data categories listed in Section 1 that we currently hold against your account.
Policy Updates & Contact
1111de reserves the right to update or revise this Privacy Policy at any time. Changes may be made to reflect updates in applicable law, changes to our data processing practices, new services or features introduced to the platform, or feedback from players and regulators. The effective date displayed at the top of this page will be updated whenever a material change is made.
Notification of Material Changes
Where a change to this Privacy Policy is material — meaning it significantly affects how we collect, use, or share your personal data — 1111de will notify registered players by email to their registered address at least 14 days before the change takes effect. A summary of what has changed will be included in the notification. If you continue to use the 1111de platform after the effective date of a revised Privacy Policy, your continued use constitutes acknowledgment of the updated terms.
Minor and Administrative Updates
Non-material changes such as corrections of typographical errors, clarifications that do not alter the substance of a provision, or updates to contact information may be made without advance notice. The updated policy will be posted on this page with a revised effective date. We encourage you to review this page periodically to stay informed about how 1111de protects your personal data.
Contacting Our Privacy Team
All privacy-related enquiries, data rights requests, complaints, or questions about this Privacy Policy should be directed to the 1111de privacy team by email. Please use a clear subject line to ensure your message is routed to the correct team promptly.
- Privacy and data rights requests: [email protected] (subject: "Data Rights Request")
- General privacy enquiries: [email protected] (subject: "Privacy Enquiry")
- Security incident reports: [email protected] (subject: "Security Report")
We aim to acknowledge all privacy-related emails within 2 business days (Bangladesh Standard Time, UTC+6) and to provide a substantive response within 30 days of receipt of a verified request. For urgent security concerns, please mark your email as high priority and we will escalate accordingly.
Relationship to Other Policies
This Privacy Policy should be read alongside the 1111de Terms & Conditions and Responsible Gaming policy, all of which together govern the relationship between 1111de and its registered players. In the event of any conflict between this Privacy Policy and the Terms & Conditions on a data-related matter, this Privacy Policy shall prevail.
Material changes to this Privacy Policy are communicated by email to all registered players at least 14 days before taking effect. You can also check the effective date at the top of this page to see if the policy has been updated since your last review.
For all privacy enquiries, data rights requests, or security reports, email:
[email protected] Response time: within 2 business days (BST, UTC+6)
Questions About Your Data at 1111de?
Our support team handles all privacy enquiries during Bangladesh Standard Time hours. You can also read our FAQ for quick answers, or return to the homepage to explore all that 1111de has to offer.
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